Effectively onboarding an employee in N-Central is crucial for setting up user accounts, defining access permissions, and assigning roles accurately.
Onboarding Steps in N-Central
1. Company and Server Selection
A. Company Selection: Choose the relevant company from the dropdown menu in N-Central.
B. Server Access: Select the appropriate server(s) that the user requires access to for their IT management responsibilities.
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- User Specific Access: Note that some users may only need access to specific levels of the company and servers.
- Access Modification: In case of increased access requirements, delete and recreate the user at a higher company level for appropriate access.
2. User Creation and Password Setup
A. Create New User: Navigate to the company level in N-Central and generate a new user under the Administration tab.
B. Temporary Password: Generate a temporary password adhering to the required format (uppercase, special characters, etc.) for the user to set up their account.
C. Email Notification: Use the temporary password later to send the user an email to facilitate their account setup process.
3. Role Assignment and Access Group Setup
A. Assign User Role: Based on the user's access requirements, assign a role such as Technician or Remote Control, commonly used in N-Central.
B. Access Group Allocation: Define Access Groups to specify the servers and devices the user needs access to as per customer requests.
4. Customer and Device Configuration
A. Access Group Creation: Create Access Groups based on customer requests, categorized by customer and device.B. Selection Process: Choose the customer and device to accurately configure the user's access permissions.
Additional Considerations
- User Information: Note that N-Central does not email the user their login information for security purposes. In case of need, utilize Passportal for secure user setup.
- Ticket Handling: If Passportal is not required, proceed with the ticket opened for the user onboarding to create an email for the user.
Conclusion
Executing the onboarding process in N-Central systematically ensures that users have the appropriate access, roles, and permissions to effectively manage IT operations. By following the outlined steps, support desk personnel can streamline the user onboarding process and facilitate a seamless transition for employees within the N-Central platform.
This support desk knowledge base article offers a comprehensive guide to support desk personnel for onboarding employees in N-Central, detailing the sequential steps from user creation to access assignment. Customize this guide to align with your organization's processes and requirements for efficient onboarding in N-Central. If further assistance is needed, do not hesitate to seek additional support.