Terminology

(plural Accounts)
An arrangement by which we provide our Services to a Client or Customer.

When a Client or Customer establishes a commercial relationship with us, an Account is created in our company information systems, where we manage correspondence, billing, and support activities while providing our Services.

Online Account access may be granted to certain Clients and Customers through a portal or website depending on the types of Services we agree to provide.

(plural Agreements)
A negotiated and legally binding arrangement between parties.

Agreement is often used in our Policies to refer to the document (including digital documents) that formalises the arrangement between two parties. For example, our Privacy Policy may contain the phrase “this Agreement” when referring to itself.

(plural Clients)
1. A Person or Organisation making use of our Services under an Agreement.
2. A computer, device, or Service that is capable of obtaining information from a server.

In a non-technical context, Client usually refers to a Person or Organisation. In technical context, Client usually refers to a technical recipient of information from our Services.

We typically refer to Persons and Organisations who engage our professional services as Clients, whereas we typically refer to Persons or Organisations who subscribe to our technical services as Customers.

(plural Companies)
A commercial business.

An Organisation may include a group of Companies.

(plural Customers)
A Person or Organisation who buys goods or services.

We typically refer to Persons and Organisations who engage our professional services as Clients, whereas we typically refer to Persons or Organisations who subscribe to our technical services as Customers.

(plural Licences)
A set of permissions and restrictions to use something.

A Person is granted a Licence (noun) when Makánal Tech licenses (verb) the Person.

(plural Licensees)
The holder of a Licence.

A Person becomes a Licensee when they are granted a Licence and permitted to act as a User in a System.

(plural Organisations) (alternate Organization)
Any organised group of People with particular purpose, such as a business, department, or team.

Organisation may refer to any organised group of People, whereas Company more often refers to a commerical business. An Organisation may include a group of Companies.

(plural Persons or People)
An individual; usually a human being. Each Person is unique, both mentally and physically.

A User may be either a Person or a Service.

(plural Policies)
A collection of rules, regulations, and guidelines issued in a document.

Examples of a Policy include Privacy Policy, Terms of Service, Disclaimer, EULA, Terms & Conditions, Terms of Use, Cookie Policy, and Return & Refunds Policy.

(plural Purchasers)
A Person or Company that purchases Services and Subscriptions and is responsible for paying for the Services and Subscriptions which are purchased.

When adding a Subscription, the Purchaser is the responsible party who will pay for the charges associated with the Subscription.

(plural Services)
1. A System made available for use by Users for the purpose of providing information and facilitating communications.
2. A work performed for a Client or Customer that does not involve manufacturing goods.

Examples of a Policy include Privacy Policy, Terms of Service, Disclaimer, EULA, Terms & Conditions, Terms of Use, Cookie Policy, and Return & Refunds Policy.

(plural Subscriptions)
An Agreement to use one or more Services for which charges accrue and are billed to the Purchaser on a regular basis.

We offer or resell a variety of Services that require establishing a Subscription.

(plural Systems)
A set of Things working together as parts of a mechanism or an interconnecting network; a complex whole.

We may refer to a collection of software applications as a System.

(plural Things)
An individual object or distinct data entity.

A User is a Thing.

(plural Users)
A Person or System that makes use of a Thing as an express (paid) or implied (free) Licensee.

A Person who is granted a Licence becomes a Licensee. The Licensee is permitted to use our Services within the context of the Licence Agreement. Therefore, the relationship the Licensee has with our Services is of a User.

(plural Visitors)
Any Internet user who visits a website or mobile application which does not require a password.

A Visitor may access the public information of a website without becoming a Customer.