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Services

Cloud Management

Standard Remote Monitoring and Management (RMM) 

Automate, secure, and manage your IT seamlessly.

Enterprise Hybrid Patch Management

Tailored for your ultimate efficiency and security!

Enterprise Response and Resolution Assurance

Tailored responses for unwavering resilience

Enterprise SLA Agreement

Guarantee reliability and trust with our top-tier service.

Virtual CIO

Strategic IT planning and advisory services.

Enterprise SLA Agreement

An Enterprise SLA Agreement is your guarantee of top-tier service performance and reliability, backed by committed response times and financial assurances. It provides clear accountability, ensures transparency through regular reporting, and fosters trust by aligning with your strategic business goals. Elevate your operations with a partnership built on excellence and continuous improvement.

 

 

Key Values

Guaranteed Performance and Accountability
Ensure reliability with guaranteed performance levels, committed response and resolution times backed by commercial guarantees, and clear accountability.
Trust and Strategic Alignment
Build trust and foster long-term relationships by aligning service delivery with your strategic business objectives.
Transparency and Continuous Improvement
Gain transparency through regular performance reporting, facilitating ongoing service quality enhancement and risk mitigation.

Key Features

Service Definition and Scope
Service Definition and Scope

  • Detailed description of the services provided.

  • Explicit limitations and boundaries of the services offered.

Responsibilities and Procedures
Responsibilities and Procedures

  • Clearly defined obligations of both the service provider and the customer.

  • Process for reporting and resolving service-related issues, including escalation procedures.

  • Procedures for managing changes to services or infrastructure, with related notification and approval processes.

  • Terms for routine maintenance and support, including scheduled maintenance windows and notification procedures.

Performance and Accountability
Performance and Accountability

  • Performance Metrics: Specific metrics to measure service performance such as uptime, response time, and resolution time.

  • Service Levels: Target service levels and performance standards, with penalties or remedies if service levels are not met.

  • Financial Guarantees: Commercial guarantees for committed response and resolution times, including financial incentives or penalties.

Monitoring, Reporting, and Security-1
Monitoring, Reporting, and Security

  • Procedures for monitoring service performance and the frequency and format of performance reports.

  • Measures to ensure data security and confidentiality, including compliance with relevant regulations.

  • Conditions, notice periods, and any fees associated with SLA termination.

  • Terms for SLA renewal and periodic review to ensure the SLA remains relevant and effective.